I've been a T-Mobile sucker for about a month and one week now. If I were asked to estimate the percentage of calls I have had which were dropped (along with subsequent redrops of the redials), I'd have to put the percentage at around 30%. That's right. About 30% of my phone calls have been prematurely terminated by piss poor service. I particularly enjoy it when one of their tech support reps is honest. Recently, I complained about frequent dropped calls (for the umpteenth time), and the tech support rep told me they'd send me a text message when the issue was resolved. I got a text message at 10:48am CST saying that the issue had been resolved. Later that day, at least three calls were dropped. When I called customer service (from a land line, of course - I'm not about to have a customer service call get dropped), I got passed along to an honest tech rep. I enquired as to what the solution was for my dropped call issue. I was informed
Their customer service reps lie to you about prices and then charge more then say it is not noted on the account and there is nothing they can do. They sit on a throne of LIES!
T-Mobile sent me resealed phone boxes from a previous customer...with missing parts! I called into their customer service and they had the NERVE to tell me that they are starting to open phone boxes to put in sim cards for customers. Oh please, it's obvious that they are trying to save the company some money by reusing phones that have been opened!!!
I had recently changed my plan with T-mobile and I was using their system to check my minutes to make sure that I did not go over. The system said that I had used 1350 or so of my minutes. I have a 1500 minute plan. A few days later a rep from T-mobile called and said that I went way over my minutes and owed like $900.00. This is crazy. Their system was totally deceiving and wrong and they will not do anything to fix my bill. I am an honest person and had I known I was going to go over, I would have called and changed my plan and admitted to making a mistake and going over my minutes, but I was checking my minutes on their system which was giving me false information, so I did not even know I had gone over. They just keep telling me that their system wasn't having any problems and that I used the minutes and have to pay for them. Obviously, If I had been given the correct usage when I checked my minutes, I would not have this problem. All I asked for was for the company to back date a plan which gave me more minutes and I would pay the extra for that plan so that I was not over, they said that they could not do that because it was past my billing cycle date. This is ridiculous.
T-mobile sucks. They don't stand behind their product make empty promises. God help you if you have a problem. Dropped calls, paying for service that you don't get.They promise you that you can get a loaner phone but no store has any.I assure you I can read a contract I just expect the company to fulfill their end of the deal. By the way Brendan if you want to rag about people that can't spell it is liars not liers. An ability not and ability. So before you go spouting off about how people are stupid and can't spell why don't you go back to elementary school and learn how to spell yourself. By the way google t-mobile sucks and see the numbers. How smart can you be if you work in customer service? What do you make about ten dollars an hour? By the way Consumer Reports rates Verizon as having the best customer service. And Randy it is you're not your MORON!
worst service ever, dropped calls, roaming, big fat X i hate tmobile, i complain and they dont care, wont help me for a new phone or cancellation or anythin, so fed up with them
Their support stinks. The email support is a joke...72 hour response time. The response? Send us your password. I did and got another 72 hour response time.Customer care is worse...they don't care. If they did then they would make some sort of effort to make customers happy.tmobile = WORST SUPPORT EVER!
tmobile sucks! customer services is crap and they dont' give a sh*t about keeping you as a customer. I hope someone comes up with a way to take advantage of wifi to make mobile calls!
talk about un professional, unreliable, and useless customer service reps.they do not care about the customers they have, only care about getting new customers to sign up. i cannot wait for my contract up so i can leave this mickey mouse of an operation. no mater how many times i call and try to get my phone fixed, i end up with headaches. tmobile = incompetence at it's best.Screw Tmobile.
While shopping for a new cell phone, T-mobile slyly signed me up for a more expensive plan that offered less minutes. They were betting on the fact that I would not change my habbits and charge me 40ยข / minute for going over the plan that they suggested. I was punished for taking their crappy suggestion!!! Now I'm stuck with a $500.00 cell phone bill!!!
T-Mobile does not appreciate long-term customers nor does anything to encourage customer retention and loyalty. I will switch when I get a better deal and will take my 300 accounts with me!
had t-mobile for 6-7 years and they want to stick me with a roaming charge of $600.00 on a cruise ship .......shit that cost more than my damn ticket,,,,,,,T-mobile T-Mobile kiss my ass............
I was billed for 5 months without having any usable service. They refused to allow me to cancel my plan so I stopped paying...now I am in collections!! I spent 15 phone hours a week for 5 months being heckled by the reps and managers. Please post this!
T-Mobile customer service reps accused me of lying when one of their technical troubleshooters dropped the ball and didn't fulfill their obligations to follow-up with me. Now they want me to pay for their mistake! T-Mobile has been nothing but a nightmare to deal with after my 14 day trial period ended.
T-Mobile tech support are a bunch of brainless twits.Their level 3 tech support is like the 3 points of the Bermuda Triangle into which logic just disappears.
Tmobile is HORRIBLE! They charged me a $400 restocking fee on a broken phone that THEY said was covered under warranty... then I had to buy another phone for $270 more dollars, then 2 months later the software on the phone went bad and they won't cover it!!! They want me to pay another $350 for another new phone. They are HORRIBLE!! I wouldn't suggest their services to my worst enemy!
T-mobile uses blackmail, deception, and extortion to sign up/keep customers. Customer Service is trained put all blame for any problem onto the customer, and to do Whatever it takes (ethical or not) to keep them locked into contracts. I have told everyone who I see/meet/will listen, that T-MOBILE ARE CROOKS. SCREW ALL YOU BASTARDS!!! I dare any of you CS clones to come to my house and treat me the way you have over the phone. I,ll shove your shit products so far up your ass, that you,ll be speaking in ringtones. I would actually keep paying for my service just to see this happen.
I paid my bill with two separate checks for months with no problem, then in April, only one of the checks was credited to my account and T-Mobile has no idea where the other check went. They are at the very least INCOMPETENT. It cost me 25$ to stop payment on the check (who knows if it fell into the trash or someone's purse?!) plus they charge me a late fee for the missing portion of the payment. I can't wait until my contract is up.
The service simply sucks! I am inside my office, and there is totally no signal. It is only one wall from the outside and still no signal! and They claim that in my area, the coverage is the best!!! I had to pay the $200 to escape this trap and I switched to Verizon. T-mobile coverage sucks
Hi ,I have problem with T-Mobile, for last 3 days I was unable to use my Outlook / Direct push and internet browsing, and when I call them today, they told me
what frustrates tme the most is their ways to charge a lot for extra services, such as international calling or roaming services and being stupidly stuborn about accepting the fact of overcharging. In today's day and age it cost me $200 per yer for a land line and about as much per month for a family plan with 3000 minutes. Seems like that payment should be enough, but sometimes that bill goes as high as $300. When it seems that you've had enough, you cannot just leave. You have to pay $200 per phone to escape their contract. I am not a happy customer and I am ready to leave to another carrier today.The problem is to find such carrier.We desparetly need competition in mobile space for prices to come down.
The shadiest customer service ever! Years of loyalty by me repaid with erroneous charges and no policy to fix them other than to sign it away to a collection firm.
t-mobile made an aggreement with me for payment of early termination. I pd. and 18 months later without any contact from t-mobile got a letter from a collection agency demanding the waived monies. called t-mobile and was told they couldn't talk to me because it was in collection. I asked why they hadn't sent me and invoice and they said I could be just saying that. sent a letter to the collection agency with the date of the settlement and the checks I used to make the aggreed upon monies, but they sent me a letter saying that t-mobile refused my dispute. they tried to extort the money by not notifying me before turning me over to collections there by not allowing me to dispute it directly with them, therefore they did not even have to review my account for memos or anything, or listen to me dispute their complaint, just held the my credit report over my head by turning me over to a collection agency. I think that they go into settled accounts after a period of time and send the invoices for the settled amts. to collections to try to extort the monies they aggreed to waive from the customers that are no longer with them by turning them over to collection agencies without notifying them first there by holding a bad credit report over their heads without any means of disputing it. I refused to pay it and now it is on my credit report. I have a lot of credit and pay my bills. this is the only bad thing in my credit report among at least 30 pay on times. I refuse to be extorted!!
horrible company. horrible customer service, great at getting you off the phone after 3 minutes of talk time, great at not answering calls and telling you they have won 5 jd power and associates awards, which have nothing to do with the horrible policies they have and more to do with your customer service talk time. i wish i had the power to strike them down with lightning bolts, i would not hesitate.
if you forward calls make sure you set it up right because i got screwed. tmobile has two ways to forward calls uncondtionally and condtionally. I am still confused but one uses your minutes and when they are up you charged overages, the other plan uses your normal min. then they have a second "bucket" of min that it uses then your screwed after that. they were supposed to set an easy pay for this call forwarding mishap, which brought my bill from 29.99 a month to $650.00. They told me to set-up a automatic withdrawal program. I told take $100 each mont h till its paid, they said ok. Took the $100 than 12 days later they took the rest of the $550.00. I called them back about it they told me there was nothing they could. I told them i need the money for rent,food and bills they did not care. they admitted the mistake and still told me sorry nothing we can do.
My girlfriend bout there phon insurance for the razor because she heard they break easily and well it did and when she called to use the insurance they said that they dont cover cell phone damages. There entire insurance policy is a scam.
They are liar's and I contacted BBB about them! They are mis-charging me and customer relations refuse to talk to me on the phone. They need to be shut down. DO NOT USE THEM FOR SERVICE!!!!!
Terrible company. The RAZR V3 has a problem with the AIM network and although I received no text messages or IM's, they charged me for 250 incoming "4690 texts" on my bill. That's $25.00. I tried talking to them. They won't try to resolve anything. Their customer service people are robots who probably never graduated high school. I would kill myself rather than work for a company who rips off people. Maybe the problem is that they have a German parent company. Anyway, they are definitely the sleaze of the telecommunications industry - the ENRON of cell phone companies.
I have been a customer for about 9 years. As others have described, I now find that the customer service reps lie; fail to make notations about promises made to you; threaten to "solve your problem" by putting your account into collection; never, ever, check with another rep you've spoken with; don't care if you drop T-Mobile, since they'll just get the angry customers from Sprint/AT&T.
They'll tell you you have the lowest priced plan, but when you call to cancel your service, they'll tell you about another. They'll promise to zero out your last bill because of all your problems, but they'll continue to bill you until your account is in arrears and then threaten you.
It truly is a shame that we allow companies to get away with horrendous service. It's time to fire them all and demand better.
They cheat you, lie to you and hope that after 5 phone calls of 2 hours (they put you on hold forever) you will give up and pay their fraudulous bills. When you say the word fraud, all in a sudden they offer you some kind of rebate. A day and 5 more phone calls later the call center person tells you that, sorry, the rebate was not approved by the supervisor. This company needs to be hunted and should be dragged to court.
t-mobile has cheated me out of over $2,000.00 in only 8 months. I refuse to pay anymore bills from them. I consider my debt paid with them. I have never called customer service this many times with no help, ever!!
Okay, I got suckered and should have done my homework. Got sucked in by the $49/mo price for a family plan (plus my wife's best friend uses T-bone so they can talk free). Good service in our area. Part of the deal was two $50 rebates for the phones. Hitch: you need your account number on the rebate form. The "gotcha": The deadline is past for the rebate and T-bone still hasn't billed us, so I have no idea what my account number is. T-Bone's attitude: "you should'a called us" (what, and wipe the drool off your chin?). Their attitude: tuff sh%*#, weโve got your money and we donโt care if we lose you as a customer.
Iโd go out of business if I treated my customers that way. Itโs a sad commentary that the American customer will put up with this behavior from large organizations.
I talked to a fellow once who offered rebates and asked him why he didnโt just lower the darned price. His reasoning: a lot of people donโt get around to returning the rebates and he makes more money that way.
Lessons: 1. Rebates are a scam. 2. T-Mobile is a predatory organization that wonโt work to keep customers happy. 3. Most Americans are used to being taken advantage of by poor service and lousy quality, but you donโt have to be one of them.
I have been a T-mobile customer for nearly 3 years. I have not had any problems until the past 3 months.
I wanted to upgrade to a better cell phone with Blue tooth capability and contacted their sales department directly.
I was quoted $19.99 Each (after rebate) for the Samsung t619 phone, if I signed up for an additional 2 year contract.
I agreed to the 2 year contract and ordered the following:
2 Samsung t-619 phones
2 Car chargers
1 Phone Holster
Insurance for both phones.
When the phones arrived all appeared to be in order; except I received two phone holsters when I had only ordered one. The holster I put on my phone had a seam separate in less that a half hour of being on my phone.
So here I was, blissfully ignorant about the incompetency that had transpired in the sales department of T-mobile...
30 days after I ordered the phones I get my first bill. On this bill it lists the 2 phones at 119.99! After a $50.00 rebate the phones that were quoted to me at $19.99 after rebate were not going to cost me $69.99.
So I contact T-mobile customer service and the person I spoke to said he would talk to his supervisor and rectify the situation. In passing I also mentioned the fact I had ordered one phone holster but received and was billed for two and one broke in a half hour.
Two weeks go by and I don't hear back from cutomer support. My bill is still reflecting a price of $119.99 per phone and the holster was still being billed as well.
I contact Customer support again and they look up the records. I'm told the first person I spoke to contacted his supervisor and asked about my broken holster?! I only mentioned this holster to demonstrate the order had been botched. The second Customer Service rep stated I needed to return the holster to the manufacturer to be replaced as defective. So I explained it wasn't that it was broken, the difficulty was that I was being charged more than quoted for the phones an
My husbands Razor broke, for the 2nd time and he sent it back when he recieved the replacement. Instead of T-Mobile crediting the amt of the phone they put the credit to my bill without me knowing. So, when I called to make my payment they gave me the incorrect amt. I questioned why it was smaller and they said not to worry about it that was what was showing and that when pying that I would become current. Well a few months later I get a message saying I need to pay or my services will be shut off. I called to check and they told me that they had made a mistake and credited my account instead of the phone. So I was told the incorrect amount to pay. Then they said I needed to pay the past due of 212.00 plus the current due. I made arrangements to pay the 212.00 in december right before christmas. I thought I was caught up and only needed to pay Dec. well it is now Feb. and I recieved a bill for over $400.00. said I never paid dec. I was never contacted or sent a letter. Just had my complete services shut off. I had to call and request my numbers again. I asked for help paying this or a payment plan even though this situation is not my fault all t hey gave me was pay your bill and have your phone or make 5 payments to catch up and then the phone would be turned off. I have delt with 5 different people in this company and know one ever remember or can read notes on my account. Everyone I've talked to agrees it's T-mobiles fault but I'm still reaponsible to pay for their mistake.
T-Mobile took over $500.00 from my account "by mistake" 4 months ago; still waiting for rebate. Customer Service is the worst I have ever experienced in my 46 years. Write the FCC and demand Consumer Protection for mobile phone uses. I'm switching to VoIP ASAP!!!
T-MOBILE does sucks major ass! They promised our local area (Camp Pendleton in Oceanside, CA) a new cellular tower because we have super shitty signal throughout the base AND in Oceanside as well! T-MOBILE sucks ass and I'm moving to another company after over 8 years!
T-mobile where T stands for Terrible! All carriers have their problems, but T-mobile is the worst. The first time I purchased a cell phone was with T-mobile's previous name of Voicestream, which I left for the same reason I'm fighting T-mobile right now! Billing issues. Besides the fact that I only get 1 out of every 3 paper bills, Wrongful charges, credits and "bonus minutes" that never appear, and customer service reps that are trained to belittle the customer, I recently had a new handset that quit working, and was offered a replacement, but not without headache! They send you another handset, and you send the old one back, but they refuse to help you get your data out of the old handset. For example, if you have purchased extras like ringtones, and wallpapers.. forget about it. They will make you wait, and call until you give up, if you get them resent at all, and forget bluetooth, becasue the items your purchased are locked. They promise to send, but will not pay any attention to details, and send the wrong ones. If you complain they will promise a follow up call, but it will never happen! They say that they can only resend 10 at a time, and 20 per month, but they don't sell them that way. If I buy (x) in a moth, I want (x) resent! Bigger problems. How about the fact that you can punch the code for the minute messenger/balance, walk in the retail store, call them direct, or view the website, and get four completely different totals for your account balance/minutes used? Still, I sent the old handset back, and they lost it, Although they blame you, the customer for sending it to the wrong department, with their pre-printed return label, and postage, or they get the brass, and blame UPS! They lost my return handset, and charge me more than double what I bought the hadnset for from T-mobile's website? It took multiple calls, rants, complaints, letters, and faxes to get my account corrected with credit, and my serv
T-MOBILE SUCKS -They are big fat liars and do nothing to help you. Exchange the phone 3 times and get a new one. Oh sorry not within 90 days - LIARS - we can send you a phone just like you have that doesn't work. AHHHHHHHHH I HATE TMOBILE - they can't count up to 90 days - they are too stupid. LIARS, LIARS, LIARS. Save your self and go else where. They don't care if they lose customer, they just get you in a contract and have you until you can get out. They are HORRIBLE.
T-mobile is one of the worst cell phone providers I've ever dealt with. I have a family plan with my boyriend (he barely uses the phone anyways) and the charged me almost $80 over what my bill truly should have been. When I called to ask why they told me I didn't have the right to know who my boyfriend was apparently sending picture messages to (and I got the unlimited picture messaging and text messaging and they were trying to charge me for it) and apparently he called 411 ten+ times and I only three. I had absolutley no rights over the phone history yet my name was on both phones and all payment histories could be traced back to me. I called them again to discuss it with another employee and he told me the exact opposite. In fact he told me everything I wanted to know and fixed the errors. What does this say about T-mobile? The lady I spoke to previously tried to do a he said she said move on me which is ridiculous! My boyfriend's phone was inactive and turned off for a month! This is an untrustworthy company with snake in the grass customer service representatives.
T Mobile sucks! First off I don't like that they use my SS number or even the last 4 digits to ID you. I ask for this to cease and they said to come up with a password- T mobile sucks which they would not accept they claim it's not professional. The very worst customer service ever. I have been a customer for 4 years. I have always paid my bill full amount on time. Last month I had a dispute about 2 phones I purchased and did not pay this portion of the bill untill I thought I could get it resolved-yeah fat chance! Exactly 30 days past due they shut off my service and told me if I did not pay in full they would charge me for breaking my contract (family plan with 3 phones at $200 per phone). This company has you by the balls. I cannot wait till my contract ends-October 2008! I will be free. Stay away from this company!
I purchased 2 phones in April 2006 and had them activated thru T-mobile. One was a Motorola RAZR and the other a Motorola Sliver L6. Anyways, it's January 2007 and my hubby's breaks (for no reason at all, the screen just goes black - totally unusable) I call T-Mobile for a replacement phone and am told that because it's a phone from outside the US they don't support it - ummm....I bought it in the US. Anyways, am told to contact Motorola. Contact Motorola and am told it is a European phone, that someone brought it to the US to sell and they will not honor the warranty because it was taken out of the country it was authorized for. So, back to Tmobile I go telling them that if this phone is not authorized for us in the US that it should never have been activated. Am told that they are sorry but there's nothing they can do, and per my terms and conditions they are not responsible for equipment, etc... So I tell them I want to cancel my service and they are charging me 400 dollars to cancel early. I told them that I'm willing to pay my 200 bucks for my line but they should have never activated the "Non-US" phone in the first place. I had NO idea that this phone was not authorized for purchase or use in the US (I purchased it at an Authorized T-mobile Dealer in the US) Am told "There are over 33 million authorized dealers and we are not liable for what they sell. Long story short, they wouldn't give me a new phone and I am expected to pay for service on that phone that don't work or go buy a new one. I cancelled the plans. I refuse to pay the 200 dollars for that line. I was scammed! Then I told them I would make a scene at their store and was told they are contacting the local authorities because I threatened their employees (I didn't threaten anyone, last time I checked it's a free country and if I want to picket outside their store, I'm all
I purchaced my T-mobile phone and service partilly because of it's world capeability in mid December 2006. I returned to the store a week or two later to ask about billing and prices dealing with international calls, namingly from Guatemala. I was informed that I would not be charged for calls to the 5 people on my myfaves. For this reason I contacted Customer Care before my trip (I believe December 30st)and was informed that this infrmation was incorrect and taht I would be charged alot of money for these calls. For this reason I did not use my phone(with the exception of a few important calls)for the first few days of my trip. On Jan. 6th 2007 I contacted Customer care from Gutemala reguarding a problem with literature that had been recieved at my home in the USA. We cleared up this problem. The represenative verified with me that I was making calls from Guatemala. I asked her about my current balance on my account and the charges I would be recieving for this call. She informed me that I would be charged 1.99 for calls outside of my myfaves but that calls to these 5 people would be free. I verified this with her a few times and told her that if this was true I wanted to go and make a phonecall right away. We joked a bit and I told her that she made my day, week or I think even month and thanked her a few times. I got off of the phone and IMMEDIATELY called someone on my 5. After this point I used my phone very freely to call the people on my 5 myfaves. This should be VERY OBVIOUS on my bill. I have talked to MANY people from Customer Care etc. and very few people have been understanding. I also contacted the location where I bought my phone.They called customer care and neither the man from this location or I were treated with much respect. If this is not resolved I may taking it to court becasue I do not feel that I should pay over $2000 for the mistake of t-mobile
... the worst thing is that ( as i was told to wait to see if this could be resolved), they send my bill to collections... even i call the company of collections that works for them to ask for a time until i solve this, and what i got was a Senior Supervisor screaming at me, trying to impress me, in order to make feel like guilty.
When i purchased a razor v3 i was promised a rebate, that i never got. The form was filled by the vendor. When i called to complain, my service was terminated.
When i was asking for help, they clearly told me "nobody could help me"... when i asked the cust svc rep if i should proceed with a demand they just told "you are welcome to do that". Then i talked to a supervisor, and she replied me the same thing.
This company must disappear!!
Deceptive selling in T-Mobile stores. Signed contract changes to T-Mobile version when you get bill with additional charges. Features are also changed.
Service department rude and demeaning.
Undisclosed warranty charges.
Myopic enforcement of "policies" losses customers.
Worst cell provider ever.
my phone got stolen and the person that stole it went through the whole sidekick catalog and downloaded every. single. application.. i've spent over 10 hours on the phone with customer care and they still wont take care of the charges..
i'm bout to dropkick tmobile in the face.
Today I called to cancel my service. They said I had a contractual agreement until next May. I asked how that was possible and they said the database showed I had changed my plan and verbally agreed tot he extension. Not only have I never chnaged my plan, that conversation never happened. I belive they are fraudulent and I am pursuing a lawsuit.
We got such lousy
service at Our T
mobile phone,so many
drop calls!
Our number is:
808-205-8158
Give Us a call!
I dare T Mobile to
turn off My phone!!!
And I'm going to
Nextel on Tuesday!
T-Mobile had the phone I wanted and was offering next day delivery for free.
T-Mobile told me I had to be at the delivery address to sign for my new phone. Delivery is to be by 10:30am next day by DHL Express.
T-Mobile did not send the phone because it is on back order.
They can't tell me when the phone will arrive after I called the next day looking for the phone. Yet when I placed the order and they charged my credit card and told me to be sure and be at the delivery address for next day delivery, they didn't know the phone is on back order!
So after spending one hour and 12 minutes on the phone with supervisors they finally agreeded to cancel the order and the charges.
The orginail lady who helped me has been with T-Mobile in customer service for 4 months and the first and second supervisors have been with T-Mobile not much more.
All of the above could have been avoided if T-Mobile could have told me the phone is in stock and ready to ship.
I can only wonder how they treat thier new customers since I am a current customer until my contact runs out.
If JD Powers claims T-Mobile is the best, then I am sadden that in the US we have no Wireless companies that can offer good service to both new and exisitng customers.
T-Mobile had to replace a very expensive camera phone only after 1-1/2 mos usage. The 2nd phone sent to replace the 1st, CAME in the box from T-mobile damaged!!. We returned the 2nd one with the THEIR tech's approval but T-mobil's employees filled in THEIR forms incorrectly so we were billed for phone #2. T-mobile will & would NOT credit our bill for a bad phone sent out & THEIR mistake on filling out THEIR forms. Never T-mobil's fault, always the customers!! BE WELL AWARE OF THEIR BAD POLICIES BEFORE PURCHASING A T-MOBILE PHONE OR SERVICE!!
T-Mobile has recently been slapped with a class-action lawsuit for its early termination policy which violates a slew of state laws. Check it out at:
www.lawyersandsettlements .com/case/cell_phone_earl y_termination_fees
You all are incredibly stupid!!! "T-Mobile overcharged me for going over my minutes due to a personal tragedy" .... " They charged me for just reading text messages" How about checking your minutes why put the blame on someone else T-Mobile didnt use the minutes you did you idiot.... And if you send and receive text messages you are going to be charged Jesus this forum is full of a bunch of ignorant people! Take the victim glasses off and read your contract people!!!!
I canceled t-mobile and switched to Verizon, but t-mobile continued to bill me. We called customer service, and they said we did not cancel all of the phones (we had three), but we did. The customer service rep was very hateful and said we were wrong and they were right. I asked them to review the recording of the phone call we made when we canceled. They would not do it. They said the recordings were strictly for training purposes and they WOULD NOT use them for any other purpose. They were very snotty. I promised the representative I would bad mouth them every chance I got. Then she hung up on me, however I will keep my word. I will NEVER use t-mobile again.
T-Mobile told us our 1500 minute plan would continue until the next billing cycle. It did not, and we have been charged hundreds of dollars for overage that would have been covered by the 1500 plan we were on. The clerk at the store, who gave us the faulty information is 19, and aparently a new employee. Customer "Care" has run us in circles for hours, and has finally told us to go screw ourselves. I am filling a complaint with the FCC, the Better Business Bureau, and Consumer Affairs. I am considering legal action as well. We will not be pushed around, and we will do everything in our power to cost T-Mobile money. Also, beware of the internet TROLLS that T-Mobile PAYS to talk up their horrible service.
T-Mobile is a joke. I am trying to get my text messaging and AOL turned off because I don't use them and am getting charged for messages I don't want or receive. Joachin, a supervisor in customer service is rude and refused to do it.
I agree all their employees just say what ever they want it doesn't have to be the truth. And the next one will say something different and then say you are being difficult because you caught them in a lie. They gave my daughter's number out while i was still paying for it, When
T tried to call my 16 year old I got a man.I then called T-mobile They said i went to the store and purchased a new phone giving my name phone no and four last no of my social . I told them i didn't then they said your daughter did it then or i gave the info out I told them no. Then they said it was idenity fraud and go to the police. I did they hauled the other person who bought the phone to the store saying they were going to be an arrest. this is about after 7 calls to t-mobile. Come to find out they made a mistake and put my phone no in instead of the lady who bought the phone. You don't need the info they said you did and they were either to lazy or stupid or both to check with the store and see the lady that bought the phone used her own name and they made the mistake. I told them since they compromised my daughter's line they should break my contract but they said no. even though they got each other's text messages. And falsely told me somebody had my idenity. There actually was alot more because it went on for 3 weeks.
they stink
Tmobile suckered me into buying a new razor so that I could use their my favs plan, well 5 phones later and my new razor still makes a loud ringing noise. The rep. told me that I would be refuned my money for the phone and the new line that I added to my old razor would also be refunded. That was just a LIE to get me off the phone. She assured me that she noted the refund approved by her supervisor in my acct. only to call back and find that she didn't. Today they told me that they are offering me a solution which would be to take a lesser phone (piece of crap) eventhough I payed $130 for the new phone. I said that is not a solution, my only option now is to cancel BOTH accts. for $400!! I HATE TMOBILE!!!!!!!!
I recently moved to a new apartment and I have no reception within my apartment. I called up the TMobile customer support and they said thier map shows good coverage in that area. They are unwilling to cancel my contract which expires in May 2007 and charging me $200 if I choose to do so. The bottom line is that Me and My wife are stuck with two phones that don't work anywhere inside the apartment till May 2007. I have been with TMobile for 5.5 years and this is what I get for being a loyal customer. I WOULD SAY TMOBILE IS THE BIGGEST RIP OFF!!!!! PLEASE DON'T CHOOSE TMOBILE AS YOUR SERVICE PROVIDER....THEY SUCK BIGTIME....
DO NOT buy sidekick3. I had Sprint for 6 years and gave it up for no service. I feel Tmobile is nothing more than a voicemail. I was not told I had 14 days to cancel or I would have done so. I have to now spend 289.00 to dump them.
