I support this petition.

Dear Insight Broadband, Please Treat Your Customers with Respect... I want to thank you for the cordial invitation and opportunity to join Insight's "cool new INSIGHT REWARDS program." In the letter, you thanked me for my business. Let me assure you, the honor is mine. Your service was outstanding and efficient when we moved from an apartment to a house. Even though I gave you an entire month's warning, it only took an additional two weeks after we moved to get the service operational. I want to thank you for the 6 week period during the hottest part of the summer when sync would drop daily from around from around 11:00am-5:00pm. I want to thank your service people who first insisted that the problem was inside the house while I repeatedly said that I believe the problem was at the pole. I want to thank you for the time that I had to take off work 'to be home' for work that was done solely on the pole. I want to thank your customer support person who said, "if Internet matters this much to you, why don't you subscribe to business services." I responded by saying "...what if I'm not a business, and all that I'm asking for is reliable Internet service?" I want to thank you for your massive phone system hierarchy, waiting on hold for over an hour and talking to 5 people just to get a simple question answered. It has definitely enriched my life. I want to thank you for when I was promised that I would receive reimbursement for the unavailability of service. Empty promises are the epitome of good business practice. I want to thank you for when I called your service department regarding your letter to ask "what additional savings are available …with Insight Rewards," spending 40 minutes on the phone, asked to be transferred to "a supervisor" and only to find out that the supervisor on shift was a voicemail box. I l

I support this petition.

I support this petition.

I support this petition.