Netzero customer service's unsatisfactory serv...
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Started: January 21, 2006, 7:56:05 pm
Target: netzero customers
Category: Economy & Business
Supporters:

76
Goal:

1
Goal Progress:

100% Complete
Status

Goal Met!
If you are considering netzero as your internet provider, please beware! The customer service staff are very unprofessional and apparantly undertrained! They don't inform you of display driver's needed to support netzero, they will charge you're account while it is on hold until you install correct driver, and even after admitting fault, they will not refund you're account. In this petition, I petition NetZero to be forced to credit acccounts when, by their own admission, it was wrongly charged while on hold.

I petition, every internet user who feels that what I am asking is fair ,to sign this petition ,so that this internet provider, or any other will be forced to refund you're account, when by their own admission, it was wrongfully charged.




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Signatures
Leisa Wall said 09/18/09, 11:55 am (unverified)
I support this petition.
#76

Jian Fu said 09/03/09, 7:06 pm (unverified)
This company is really \"impressive\" for its poor service and irresponsibility
#75

Dorothy Burden said 07/01/09, 7:30 am (unverified)
I support this petition.
#74

alieta Bynum said 06/09/09, 3:11 pm (unverified)
I support this petition.
#73

Jerid Bennett said 05/18/09, 11:38 am (unverified)
I support this petition. I contacted netzero just to switch my phone line to the other one in my house and the wanted me to pay a 100.00 termination fee all they had to do was switch the number on the account. NETZERO IS BY FAR THE WORST INTERNET SERVICE TO GET I WOULDN\'T RECOMMEND IT TO ANY ONE
#72

Lisa Isaacs said 05/04/09, 7:56 pm (verified)
I am being charged for a service I don\'t even have.
#71

samuel boateng said 04/19/09, 8:44 am (verified)
I support this petition.
#70

Michael Reagan said 03/24/09, 6:24 am (verified)
I support this petition. I apparently signed up for netzero phone service and the last time i used it was 26 july 2007. thats almost 2 tears ago. my business acount would go below and netzero would wait until the balance was at 0 or above to charge me over the years, i thought this was a trial version. what would happend if i died and they just kept on charging my families accounts. when i call netzero, they said that i was paying for the ability to use their service. but if you read their own quote on the website "Charges and Billing. By using the NetZero Services, you agree to accept the fees you may incur as a result of using NetZero Services, including but not limited to, a) applicable taxes, b) surcharges, c) recovery fees, d) telephone charges, e) activation fees, f) installation fees, g) set-up fees, h) equipment charges, i) termination fees, j) other nonrecurring charges, k) fees for supplemental services or features, l) and purchases made through the use of NetZero Services" it states "you agree to accept the fees you may incur as a result of using NetZero Services" not paying for the availability of such service. so hell yeah! i am P.O'd. I wonder how many millions or billions of dollars these internet companies make by fraudulantly charging people. NetZero Quote "You must provide a valid method of payment (i.e. credit card, checking account, telephone billing, etc.) prior to and during any times you receive billable NetZero Services and pricing plans. You expressly authorize NetZero (or third parties acting on behalf of NetZero) to charge all NetZero subscription fees and other charges, including payment transaction fees for certain payment methods, to the payment method you have designated. You acknowledge and agree that NetZero will not obtain any additional authorization from you for any recurring payments or automatic billing options. If you have any billing-related questions or want to stop a recurring payment fro
#69

Eddie Vibbert said 03/05/09, 6:57 am (verified)
I support this petition.
#68

Kyle Fiddes said 02/20/09, 9:21 pm (verified)
I support this petition.
#67

Jerry M. Perez said 02/05/09, 11:33 am (verified)
I support this petition.
#66

Joel Yount said 01/24/09, 1:39 pm (verified)
Netzero refused to cancel my grandparents account, they kept oputting me on hold and charged $1.95 a minute for customer service! Beware of this company and never sign up for the service!
#65

kevin nordmann said 01/19/09, 12:28 am (verified)
I support this petition. billed for months after termination of account.
#64

Michael Sandoval said 11/08/08, 9:49 pm (verified)
I support this petition. And I have been charged for accounts I didn't open.
#63

Alexis VanMeter said 10/22/08, 10:11 pm (verified)
I support this petition.
#62

Antonio Jenkins said 10/18/08, 11:33 pm (verified)
I support this petition.
#61

Anthony Milne said 10/16/08, 10:49 pm (verified)
I support this petition. I've been billed without my authorization for two months in a row. I do NOT have an account yet am billed. WHY? My CC has accepted my dispute and this has to stop. The proper authorities should be notified.
#60

Sandi Ross said 09/24/08, 11:53 am (verified)
I support this Petition. They are trying to steal from all of us.
#59

Mary E. Connell said 09/12/08, 9:46 pm (verified)
I support this petition also! They don,t know what the word cancel means!
#58

Lisa Spires said 09/08/08, 7:37 pm (verified)
I support this petition. Their software to install has you select local numbers, but AFTER completing signup, a popup box comes up again with LONG-distance numbers pre-checked. My elderly parents just clicked accept, because they had FINISHED registration and had already been on the internet when this box popped up. They automatically thought it was just showing them their local numbers again. Their charges for long distance are 67.00. Netzero says 'Sorry!' Any lawsuits out there, please mention them on here!!!
#57