Is waridtel poeple giving good service to our cust...

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Author: Sohail Ahmed

Started: December 8, 2007, 5:20:39 am

Target: Everybody

Category: Uncategorized

Supporters:

Goal:

100,000

Goal Progress:

Status

Active

Its was happened to me on sep 06, 2007 and instead of any ivestigation or take any intrests in the matter they ask me to fullfil the undermention formalities On the same day I complained on help line to operator and request him to note my compalin but he told me that they have not such procedure to note the compalin on phone.I asked him that as first information record you please note my comapin and when I will get time I will visit the waridtel office and lodge my complain as per your procedureBut after that I e.mail them Now my request to all poeple that please read and judge whats wrong in my e.mails(undermention e,mails for record here) after that correspondence I knew that they blocked the help line from my sim. I visted few times to waridtel offices in Karachi they blamed me that I bother the operator and ask me to submitt an undertaking to not do that again. My Question is to all GSM operators in the world that they must have to change our policy and note the compalin on helpline after verification of user data (just like credit card)
The correspondence with waridtel is below for evidence

Subject: RE: Bad behaviour of warid operator or by some secret agency person
I Sohail Ahmed user of cell No.0321 2277577 (Waridtel cellular) in Karachi , Pakistan . On 06 Sep 2007, During my call some person interrupted my call and claiming that I am called to his mother and use vulgar language. I disconnect the call but that unknown person call me from another warid number 0321 xxxxxxx for 13 minutes and insist me to come his office near Jinnah hospital, Karachi, Pakistan or he can able come my home or where ever I will be and knows all my data. He misbehaved me use vulgar language against me and my family.
Please investigate the matter that why some body have authority to listen my calls and interrupt me and use that kind of language. Please investigate the matter and listen the voice and call data from your record.
Also inform me that waridtel cell connection is safe for privacy or not.In my experience its not the safe. what is the waridtel policy about using that kind of abusing language or misbehave to another person.
I inform you all the facts and Now its your duty to check and investigate the the matter. In case of any loss to me, my family or to my property waridtel will be responsible
Waiting for your detail reply.
Regards
Sohail ahmed
Cell Nos. 0333 3685566, 0321 2277577
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Warid Telecom Customer Service <customerservice@waridtel.com> wrote:
Dear Customer,
Thank you for contacting Warid Telecom Customer Service. To process a complaint regarding obnoxious calls, we request you to submit a written complaint along with a copy of your NIC (kindly note that no image attachment was found) mentioning following details:
 Obnoxious caller number
 Nature of obnoxious calls like messages, call etc
You can forward this complaint via fax on (042)111-111-322, email at customerservice@waridtel.com or drop it at any Warid business centre along with the above-mentioned requirements. As an alternate you can call on our customer care number 321 and submit your complaint after necessary verifications. Kindly note that at least 3 calls should display in system for further process.
You are requested to visit our nearest business centre for physical verification of missed calls and messages.
Please feel free to contact us if you require further assistance.
Regards,
Ghazanfar Akhtar
Executive Correspondence
Customer Service
Warid Telecom (Pvt.) Ltd.
UAN 111-111-321
Fax UAN 111-111-322
URL www.waridtel.com
Email customerservice@waridtel.com
Address P.O. Box 3321 , Lahore
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From: Sohail Ahmed [mailto:silvertop_200@yahoo.com]
Sent: Tuesday, September 11, 2007 8:46 PM
To: Warid Telecom Customer Service
Subject: RE: Bad behaviour of warid operator or by some secret agency person (Thread:128893)
Its mean u cant do any help in this connection...... I missed/deleted that number...I received that call around 3 p.m Pk time .I kindly request you to please give me the sending/receiving summary of my calls for 6 sep 2007.if need some charges I am agree to pay.
your answers shows that call untill thrice to a person is not a offence.thanks for the information
Sohail Ahmed
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Dear Customer,
Thank you for contacting Warid Telecom Customer Service. With reference to your mail, kindly note that we are not providing call detail facility to our prepaid customers at the moment. However, your cooperation in this regard is highly appreciated.
Please feel free to contact us if you require further assistance.
Regards,
Ghazanfar Akhtar
Executive Correspondence
Customer Service
￹ Warid Telecom (Pvt.) Ltd.
UAN 111-111-321
Fax UAN 111-111-322
URL www.waridtel.com
Email customerservice@waridtel.com
Address P.O. Box 3321 , Lahore