World of Warcraft Server Queue and Lag
Published November 24, 2004
Dear Blizzard Entertainment,
Blizzards Response concerning Server Queues, in game lag, and game crashes:
Unfortunately, if player populations was evenly distributed across all servers, we would not have any such issues. The problem is that players are congregating to a small number of servers while leaving others relatively light.
If you have the option, please try playing on another server in a different time zone. You should see no queues.
Our response to Blizzard:
“What YOU need to understand is that we are no longer FORTUNATE to play for free. We are now your CUSTOMER BASE. That means that *WE* do not have to do ANYTHING. You do.
Period.
Now, what that is, is completely YOUR responsibility. However it *IS* in fact your RESPONSIBILITY to make this game playable without issues such as LAG or QUEUEING.
I am sorry if this post seems BRASH but I am absolutely appalled that you claim the problem to be that PLAYERS are congregating to servers. Congratulations -- the RESULT is not a player issue, it's a Blizzard issue.
Last time that I checked, I had no power to make more servers available or to have created a more satisfying system BEFORE releasing.
FINAL WORD. And I only say this to emphasize how IMPORTANT it is to a PAYING consumer.
YOU, and YOUR COMPANY are at 110% responsibility for EVERYTHING concerning your product. To say it's the PLAYERS fault makes me seriously question your COMMITMENT to CUSTOMER SERVICE.”
As a company you cannot expect people to PAY for a service and then not render that service available. YOUR negligence is costing people MONEY. Restitution is in order in the form of a REFUND or a FREE 30 day extension to the already free 30 days allotted.
Fix it.
Thanks.
Credit goes to Trelyrien for writing this on the WoW forums. I hope he doesn’t mind me using it in a petition
Blizzards Response concerning Server Queues, in game lag, and game crashes:
Unfortunately, if player populations was evenly distributed across all servers, we would not have any such issues. The problem is that players are congregating to a small number of servers while leaving others relatively light.
If you have the option, please try playing on another server in a different time zone. You should see no queues.
Our response to Blizzard:
“What YOU need to understand is that we are no longer FORTUNATE to play for free. We are now your CUSTOMER BASE. That means that *WE* do not have to do ANYTHING. You do.
Period.
Now, what that is, is completely YOUR responsibility. However it *IS* in fact your RESPONSIBILITY to make this game playable without issues such as LAG or QUEUEING.
I am sorry if this post seems BRASH but I am absolutely appalled that you claim the problem to be that PLAYERS are congregating to servers. Congratulations -- the RESULT is not a player issue, it's a Blizzard issue.
Last time that I checked, I had no power to make more servers available or to have created a more satisfying system BEFORE releasing.
FINAL WORD. And I only say this to emphasize how IMPORTANT it is to a PAYING consumer.
YOU, and YOUR COMPANY are at 110% responsibility for EVERYTHING concerning your product. To say it's the PLAYERS fault makes me seriously question your COMMITMENT to CUSTOMER SERVICE.”
As a company you cannot expect people to PAY for a service and then not render that service available. YOUR negligence is costing people MONEY. Restitution is in order in the form of a REFUND or a FREE 30 day extension to the already free 30 days allotted.
Fix it.
Thanks.
Credit goes to Trelyrien for writing this on the WoW forums. I hope he doesn’t mind me using it in a petition
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