Dear Insight Broadband, Please Treat Your Customers with Respect... I want to thank you for the cordial invitation and opportunity to join Insight's "cool new INSIGHT REWARDS program." In the letter, you thanked me for my business. Let me assure you, the honor is mine. Your service was outstanding and efficient when we moved from an apartment to a house. Even though I gave you an entire month's warning, it only took an additional two weeks after we moved to get the service operational. I want to thank you for the 6 week period during the hottest part of the summer when sync would drop daily from around from around 11:00am-5:00pm. I want to thank your service people who first insisted that the problem was inside the house while I repeatedly said that I believe the problem was at the pole. I want to thank you for the time that I had to take off work 'to be home' for work that was done solely on the pole. I want to thank your customer support person who ...