I support this petition. Their software to install has you select local numbers, but AFTER completing signup, a popup box comes up again with LONG-distance numbers pre-checked. My elderly parents just clicked accept, because they had FINISHED registration and had already been on the internet when this box popped up. They automatically thought it was just showing them their local numbers again. Their charges for long distance are 67.00. Netzero says 'Sorry!' Any lawsuits out there, please mention them on here!!!