I strongly feel that the EA's do require some higher form of accountability. It is not fair to our student's that have legitimate technical issues to be on hold for so long on start days. Not all EA's are guilty of dumping calls and bailing on student's but it's those few bad apples that make both STS look bad and give student's a bad impression of UOP Online. When an appointment with a student is made, it should be kept. A student should never have to call STS on the verge of tears or a nervous breakdown because they are just so overwhelmed and have no idea what is going on. I have had too many student's that have been basically thrown to the sharks. That is just unacceptable for an institution as prestigous as our own.