I agree that something needs to be done, whether it means (A)Enforcing Enrollment's current job description or (B) Making initial setup a part of STS responsibilities. I would take no issue with the second option, as long as it came with a new call time... adjusted appropriately for the additional time it takes to tech calls from brand new students. Either way would be fine with me, but the simpler option would be to make EAs do the job that they were hired to do in the first place. Considering the generous amount they are paid to do their job, EAs really shouldn't have any problem with this.